Frequently Asked Questions

Everything you need to know about your next luxury timepiece.

Are all watches sold by Time+Tide UK authentic?

Yes, every timepiece in our collection is 100% authentic and sourced directly from authorized manufacturers or certified distributors, complete with original packaging and documentation.

What are your shipping rates and delivery times within the UK?

We offer complimentary next-day delivery on all UK orders over £500. For orders below this amount, a standard shipping fee of £5.95 applies with a delivery window of 2-3 working days.

What is your return policy for luxury watches?

We offer a 14-day return period for all unworn watches. The item must remain in its original condition with all protective films, tags, and warranty cards intact to qualify for a full refund.

Do the watches come with a manufacturer's warranty?

Absolutely. All new watches sold by Time+Tide UK come with a full international manufacturer's warranty, typically ranging from two to five years depending on the brand.

Can I have my watch bracelet resized before shipping?

Yes, we provide a complimentary bracelet sizing service. Simply provide your wrist measurement in the 'Order Notes' section at checkout, though please note that sized watches are ineligible for return.

Which payment methods do you accept?

We accept all major credit and debit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Novuna Personal Finance for eligible UK residents.